Proactive support
Proactively monitor and act on alerts before they become major incidents
Reactive support
Your go to escalation point for network and server related incidents
Reduce your overheads
Having in-house experts is costly, our experts can be there when you need them
Having expert hands just a call away has never been more important in todays industry, when being accessible and online at all times is a must .We understand the strain downtime has on an organisation. We have many tools and skilled professionals on standby at all times to assist you when you need it most.
Proactive Support
Our proactive support package allows you to take a completely hands free approach to your IT. Our experts periodically scan and review your network, providing comprehensive reports and resolutions, while our monitoring allows us to act on issues as soon as they arise.
Reactive Support
Have an IT team onsite but just need an escalation point in case things go wrong? Our experts are one call away from being able to provide your team with immediate assistance and support to get you back up and running.
MSP Services
Outsourcing IT resources to a third party is the go-to strategy for most small-medium size businesses. The service of an MSP is a fraction of the cost of hiring a technical IT team.
More of our Support Services
Support 24/7/365
Our engineers are available to assist you any day of the year. We are committed to ensuring your business continuity. Customers are able to log incidents via phone or email.
Monitoring
Our monitoring allows us to deploy a range of sensors to report on a huge amount of areas. Monitoring is vital in detecting issues and working towards a solution to reduce downtime as much as possible.
Problem Management
Does the same problem keep plaguing you? Our problem management can detect repeating patterns and issues and developing a long term solution to eliminate the issue
Onsite & Remote Support
Our engineers can both provide remote and onsite support. Our field engineers can be onsite any time of the day, ensuring you are receiving prioritised support to get you back online.
Continuous Improvement
Throughout our support contracts we strive to improve the process and our ability to assist you. That could be from improve bespoke processes tailored to your organisation or infrastructure redesign to meet business needs
Backups
We regularly perform backup of devices to ensure, in a worst case scenario, we are able to restore the last previous configuration of a device to get that device back on line as soon as possible
