Service
Our service stack ensures that we’re exceeding the requirements of your organisation
Operations
Ensuring the technology and processes we implement together drive digital stability
Incident Management
Internet, WAN & SDWAN
Monitoring
Problem Management
Networking & Server
Patch Management
Change Management
Cyber Security
Teams & VOIP
24/7 x 365 Support Desk
IT Support
Public & Private Cloud
Vendor Management
Point of Sale
Backups & DR
“The College of Esports (CoEs) relies on high end technology to deliver a truly unique experience to its students, so it was vital that CoEs partnered with an organisation that had in-depth knowledge and a thorough understanding of what we wanted to achieve.
Aspgate expertly planned, configured and installed our infrastructure in an incredibly short turnaround time, satisfying our complete requirements. We’re looking forward to continuing to work with Aspgate for all our IT demands.”
David Thomson – Director & Co-Founder
Flexible Service Options
We offer several different tiers of Managed Services, from an improved “break-fix” to a fully “outsourced” IT solution. Our tiers give you the flexability to choose a service level that is the correct fit for your organisation.
Regular Service Reviews
Regular service reviews with key stakeholders ensures that the service we’re deliverying exceeds your organisations expectations, ensuring digital efficiency.
Fully Fledged Support Desk
Our 24×7 support desk allows your users to log tickets via our portal, telephone or email. You’re also able to track the history of your tickets, request escalations and more all through your dedicated support portal.
“As an IT specialist, there’s satisfaction in swiftly resolving issues and delivering seamless assistance. Each problem solved strengthens trust in technology, making every user experience smoother and more secure.”
Will Stevens – IT Engineer at Aspgate
SLA Success Rate
93.9
First response met
99.5
Resolution met
2000
Incidents resolved within SLA
More of our Support Services
Support 24/7/365
Our engineers are available to assist you any day of the year. We are committed to ensuring your business continuity. Customers are able to log incidents via phone or email.
Monitoring
Our monitoring allows us to deploy a range of sensors to report on a huge amount of areas. Monitoring is vital in detecting issues and working towards a solution to reduce downtime as much as possible.
Problem Management
Does the same problem keep plaguing you? Our problem management can detect repeating patterns and issues and developing a long term solution to eliminate the issue
Onsite & Remote Support
Our engineers can both provide remote and onsite support. Our field engineers can be onsite any time of the day, ensuring you are receiving prioritised support to get you back online.
Continuous Improvement
Throughout our support contracts we strive to improve the process and our ability to assist you. That could be from improve bespoke processes tailored to your organisation or infrastructure redesign to meet business needs
Backups
We regularly perform backup of devices to ensure, in a worst case scenario, we are able to restore the last previous configuration of a device to get that device back on line as soon as possible
