Monitor. Manage. Maintain.
Managed IT Support
Managed IT Support
We provide managed IT support services to some of the UK’s leading organisations. Learn more about our previous clients here.
Here are the services we provide for small and medium sized businesses across Essex, London and beyond!
Some of our Managed IT Support solutions
Help Desk & End-User Support
Dedicated help desk team for on-demand support across hardware, software, and connectivity issues.
Key Features:
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Tiered support (Level 1, 2, 3)
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Email, chat, and phone support
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User onboarding/offboarding
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SLA-driven response times
IT Infrastructure Management
End-to-end management of network, servers, storage, and cloud environments.
Key Features:
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Network configuration and optimisation
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Server provisioning and updates
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Asset lifecycle management
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Cloud migration and hybrid support
Backup & Disaster Recovery (BDR) Solutions
Reliable data backup and fast disaster recovery to keep operations running during crises.
Key Features:
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Cloud and on-premises backup
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Scheduled and incremental backups
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Rapid system restore and failover
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Business continuity planning
Managed Security Services
Comprehensive cybersecurity management to protect against evolving threats.
Key Features:
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Firewall and antivirus management
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Endpoint Detection & Response (EDR)
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Patch management and vulnerability scans
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Security Information & Event Management (SIEM)
24/7 Remote Monitoring & Incident Response
Continuous monitoring of all critical systems, servers, and endpoints to detect and resolve issues proactively.
Key Features:
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Real-time alerts and automated remediation
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Immediate incident response and ticketing
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System health and performance reports
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Predictive analytics to prevent failures
Businesses lose over 98 hours annually due to technology issues, leading to significant productivity loss.
Why Use Aspgate’s Managed IT Support?
We deliver reliable, security-first managed IT support services, to keep your business running smoothly, securely, and without interruption. Whether you’re looking for 24/7 support, advanced cybersecurity, cloud management or disaster recovery, our experienced team will provide flexible, scalable solutions tailored to your digital needs.
With industry-leading service levels (99.5% resolution rate), a proactive approach to risk management, and a team trusted by major UK institutions, Aspgate is not another IT provider—we’re a partner in your digital operations.
- We help reduce operational costs through smarter support
- Our systems boost employee productivity through reliable, seamless technology
- Defined technology empowers your team, not slow them down
Here's why organisations across the UK trust us:
Why Aspgate?
More about our Managed IT Support Services
IT Support
Our expert engineers are available 365 days a year, to keep your business running without disruption. Log incidents easily by phone or email, and count on us to ensure seamless continuity.
Proactive Monitoring
Our advanced monitoring uses smart sensors to deliver real-time insights across your IT systems—detecting issues early and enabling rapid, targeted action to reduce downtime and keep your operations running smoothly.
Problem Management
Tired of recurring issues? Our problem management identifies patterns and delivers long-term solutions to eliminate root causes and prevent future disruptions.
Onsite & Remote Support
We offer both remote and onsite support, with field technicians available around the clock to provide fast, prioritised service and get you back online quickly.
Security Monitoring
Worried about hacks or ransomware? Our dedicated SOC team actively monitors and protects your digital environment 24/7, stopping threats before they disrupt your business.
IT Strategy
We align our technology with your business goals—driving efficiency, reducing risk, and preparing your organisation for growth with a smart, scalable roadmap.
News from the IT World
We believe knowledge empowers, and we're eager to share our expertise with you.
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